COMPRO IP540 User Manual download pdf (Page 71)

9-5Trouble with Remote Viewing on BrowserTrouble with the ActiveX Client

Chapter 9: Troubleshooting

Trouble with Remote Viewing on Browser

You can view your camera video remotely over the Internet. If you have problem in remote viewing, refer to

the section below for preliminary troubleshooting.

IP Camera

Remote Viewing Client

NAT (Network

Address Translation)

Internet

192.168.0.1

Static IP

(LAN)

61.220.20.16

221.23.105.8

Figure 9-8. Remote viewing via browser

The gure above shows a typical connection setup in which:

• theIPcamerahasastaticvirtualIPaddressof192.168.0.1

• theWANIPaddressattheIPcamerasiteis61.220.20.16.

• theclient(user)istryingtoreceivethevideo/audiostreamremotely.

To successfully view the live video streamed from the IP camera, you need to:

1. Ensure that the camera’s image quality setting stays within the bandwidth limit of your local network.

You can check the camera’s image quality setting in [Setup] > [Video]. If your quality setting exceeds

your upstream bandwidth limit, you will experience stuttering video or black and blank screen.

Figure 9-9. Advanced network setup

2. Check the ports used by the camera in [Setup] > [Network] and note down the HTTP and RTSP server

ports, in this case, ports 80 and 554 respectively.

3. Enable port forwarding on the router and allow trac on ports the IP camera is using. You may need

to consult the manufacturer of your router for setting details. Note: Your router may require a reboot

after port forwarding is set. The following gure exemplies the settings you need to make in order to

remotely view the IP camera.

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COMPRO IP540 User Manual Page 71