COMPRO IP540 User Manual download pdf (Page 76)

9-10 Symptoms, Causes and SolutionsSymptoms, Causes and Solutions

Compro IP540(P) / IP570(P)

Symptom Possible Cause/Solution

Network diagnosis

shows error icon.

Network connection error.

The network connection test veries if the camera has successfully connected to the LAN

network. When the diagnosis result shows a red exclamation mark icon ( ) for network

connection, it means the camera fails to connect to LAN network. Check if the LAN cable

is securely connected to the Ethernet port of the camera and to your hub/router, or

check if the LAN cable is functioning normally. Also check whether the gateway address

your camera uses is identical to that of your router.

Internet connection error.

The Internet connection test veries if the camera is connected to the Internet. When

the diagnosis result shows a red exclamation mark icon ( ) for Internet connection,

it may represent a failed connection to the LAN network. It could also be caused by

inappropriate settings on your router that makes your router unable to connect to the

Internet, such as wrong PPPoE user name/password, or wrong WAN IP setting (when

your ISP provides you with xed IP address). See if your PC connected to your router can

also access the Internet. If not, consult your ISP/ router manufacturer for correct Internet

setting. If your router can connect to the Internet but your camera connected to your

router cannot, check whether the IP, subnet mask and gateway is correctly set on your

camera.

HTTP/RTSP port error.

HTTP port is used for transmitting web pages, commands over the Internet. RTSP port

is used for sending video/audio data. These two test items will fail whenever port

forwarding is not enabled. Make sure you have enabled port forwarding on your router

and have allowed trac on ports your IP camera is using. Refer to the "Remote Viewing

via Internet Explorer" section of this manual for more information.

Problem using DDNS

service.

The user information is incorrect.

Go to main setup page. On the left menu, select [Network] > [DDNS], and check if the

ID and password is correct. Also check with your service provider to see if your service

account is active.

The entered address is incorrect.

Go to main setup page and select [Network] > [DDNS] on the left menu, and then check

if the iDDNS service is enabled and if you have the correct address.

Incoming trac to the network camera is not allowed.

Please refer to the "Remote Viewing via Internet Explorer" section in the troubleshooting

chapter of this manual and look for instruction on enabling port forwarding.

Problem using

iWizard.

The IP camera’s IP address is repeatedly displayed as “DHCP mode” in iWizard.

This means the camera cannot obtain an IP address from DHCP Server or the IP address

assigned to the camera is not on the same subnet as the LAN network. Please try to set

the camera’s IP address to a static one. Note that you have to set up the DNS server for

your camera (in the advanced network settings) if your camera uses a static IP address.

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COMPRO IP540 User Manual Page 76

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