COMPRO IP540 User Manual download pdf (Page 74)

9-8 Symptoms, Causes and SolutionsSymptoms, Causes and Solutions

Compro IP540(P) / IP570(P)

Symptoms, Causes and Solutions

Listed below are some other frequently asked questions and their answers.

Symptom Possible Cause/Solution

Problem accessing on

the LAN network using

web browser.

The camera is not powered on.

Make sure the camera has been powered on for over 1 minute and its LED status

indicator is lit.

The Ethernet cable is not rmly connected to the camera.

Check if the Ethernet cable is securely connected to the Ethernet port of the camera and

to the network switch. When the camera has successfully established connection, the

LED status indicator appears blue.

The entered IP address is incorrect.

Check if the IP address you entered matches the IP address of your camera. If you are

certain that your camera is congured with the same subnet mask as that of your PC, you

can rst disconnect other cameras, and then run the iWizard to scan the camera on your

network. You shall then see the camera's IP address on your network. (Note if you are

running Windows 7/ Vista, you need to run iWizard tool with system administrator rights.

Simply right click on the iWizard icon on your desktop, and select "Run as administrator")

If you're not sure whether your camera is on the same subnet with your PC, reconnect

your camera to your PC directly (configure the IP address of your PC as 192.168.0.X),

and run iWizard again to recongure its subnet address to match that of your PC. Then

reconnect it back to the router and run iWizard again.

The viewing PC is not connected to the LAN network.

Check if your viewing PC has a successful connection to the LAN network on which the

camera is installed. You can open a command prompt window (by pressing Winkey + R

and input "cmd" and hit OK) and then input "ipcong" and press [Enter]. When your PC

is connected to the network, it will display information on your IP address, subnet mask,

etc.

Problem accessing via

wireless connection

The wireless adapter is not rmly plugged into the camera's USB socket.

Check if the wireless adapter is firmly plugged into the USB socket on camera. When

camera has established wireless connection successfully, the LED status indicator of the

wireless dongle will appear green and blue.

The wireless settings are not congured properly.

Check if the wireless settings are configured correctly. Go to the camera’s Wireless

Settings page and make sure you have inputted the right IP address, SSID and

Keyphrase.

The wireless connection is broken.

If you intend to access your camera by way of wireless connection, please check that:

1. the IP camera is connected to the correct wireless access point.

2. you have correctly set the encryption type and key for the wireless connection. If

you didn’t use a router on your network, the default IP address for the camera will

be 192.168.0.128.

You can check the status of the connection by logging on to your router's maintenance

page or page titled with similar wording. Consult with the manufacturer of your router

for detailed instruction.

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COMPRO IP540 User Manual Page 74

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