COMPRO V600 - START UP GUIDE User Manual download pdf

Store Resp.

Store Level Vending Responsibilities

Two employees at each store should be designated, and trained to operate your retail brand vending machine,

to enable them to perform the following:

 Cleaning the machines, both inside and out, - weekly

 Load the machines correctly with product, - daily

 Empty cash box, - daily

 Report machine malfunctions to Cott (Call 1-800-662-9225, option 1 for service assistance

or to diagnose the problem.)

 Perform over the telephone, troubleshooting and diagnostics

 Clear coin jams

 Clear can jams

 Change flavor strips

 Minor part replacement

NOTE: Under the Cott vending program, your employees will be asked to assist in performing over the phone

diagnostics, troubleshooting and minor repairs. It is our experience that the vast majority of malfunctions are

caused by jammed coins, jammed bottles or cans, store-level electrical problems or cleanliness issues. By

partnering with our retailers and their on-site staff, in most cases the malfunctioning machine can be corrected

within minutes. In the event that the store staff is unable to correct the problem, Cott will dispatch a contract

service company to the store site within two business days.

If parts are necessary, Cott will ship them via UPS to either the store or the contract service company, as

appropriate. If parts have been sent to the store for installation by store staff, Cott may request that certain old

parts be returned to Cott's Service Center. Cott handles the return of these parts via UPS call tags, at no cost to

the store.

The Cott Service Center will automatically contact the store later to verify that the problem has been resolved.

The regular service response time frame does not apply to machines damaged by theft or vandalism.

Machines damaged by vandalism should be reported to the Cott Service Center at 1-800-662-9225, option 1

as soon as possible. Please provide as complete a record as possible to help determine the parts and graphic

components necessary to repair the machine. Cott will dispatch a service technician to your store to estimate the

machine damage and repair the machine if possible.

Cott Vending Inc.

The Leader in Premium Retailer Brand Beverage Innovation

THESE GUIDES ARE FOR MACHINE MODEL: VENDO 600 & 392 ONLY

1 2 3 4 5 6 ... 13 14

Summary of Contents

Page 1 - Store Resp

Store Resp.Store Level Vending ResponsibilitiesTwo employees at each store should be designated, and trained to operate your retail brand vending mach

Page 2 - POWER OFF

ER-3How do I Clear an ER-3 Code, so that I can get my Vend Counts?Cott Vending Inc.MODEL: VENDO 600Notes:____________________________________________

Page 3 - What do I do?

PRICEThe display does not show the correct price. What can I do to correct this?Try the steps listed below. If you still have difficulties, call us

Page 4 - Dirty Changer

REF CHECKLISTRefrigeration Check List.Please check the following things andcall (800)662-9225, option 1. Thank you.Cott Vending, Inc.Is the vender co

Page 5 - Procedures to Clear Jams

T-STATYOUR RETAIL BRAND VENDING MACHINE IS EITHER TOO WARM OR TOO COOL. THE FOLLOWING DIAGRAM AND INSTRUCTIONS WILLSHOW YOU WHERE TO LOCATE THE TEMP

Page 6 - ERROR CODES

ICINGOUTDOOR HEATER1. Defrost the machine by unplugging it. (It may take up to 24 hours.)2. Make sure the rubber door seal is not obstructed when clo

Page 7 - Test Vend

POWER OFFCott Vending, Inc.IMPORTANT!! IF THE TROUBLESHOOTING REQUIRES YOU TO TURN VENDOR OFF, OR DISCONNECT POWER AT A CONNECTION, YOU MUST TURN POW

Page 8 - For your model V600 machine

180 outMachine is vending out of one column, three sodas then no soda, then no soda, then 3 again…. What do I do?Try the steps listed below. If you

Page 9 - For Vendo Model 600 Machines

Dirty ChangerCoins are falling straight through or getting stuck & I am unable to purchase a soda. What do I do?Try the steps listed below. If y

Page 10 - _________________________

JC.Machine shows sold out when I make a selection, but the columns are full. What do I do?Try the steps listed below. If you still have difficulties

Page 11 - Cott Vending Inc

ERROR CODESError Code Action To Remove Error Code(on display with both doors open and separated)"NONE" No Action Needed No Error Code to Rem

Page 12 - REF CHECKLIST

Test VendHow do I test vend a column withoutinserting coins?Try the steps listed below. Please call us at (800)662-9225, option 1.Cott Vending Inc.1.

Page 13 - TEMPERATURE-CONTROL SETTING

CPOThe Cash Pay Out buttons on my changer donot work. What can I do to test the coin tubedispenser?Try these steps below. If you still havedifficulti

Page 14

STOSMy machine vends out of the wrong columns or doesn’t vend at all out of some columns.Try the steps listed below. If you still have difficulties,

COMPRO V600 - START UP GUIDE User Manual

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COMPRO V600 - START UP GUIDE User Manual

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